Frequently Asked Questions 

1. What payment methods do you accept?

We accept various payment methods, including credit cards and debit cards via our payment processors. You can choose the option that suits you best during checkout.

2. How long does shipping take?

Shipping times may vary depending on your location and the product you've ordered. We aim to process and ship orders as quickly as possible. You can find estimated delivery times on the product pages or during checkout. Typically items will ship within 72hrs or sooner of the order being placed. Reach out to admin@rozfromfrasier.com with any questions about shipping. 

3. Can I return or exchange items?

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase or if there's an issue with your order, please contact our customer support team for assistance and we can try to work it out with you. Reach out to admin@rozfromfrasier.com

4. Do you offer gift wrapping services?

We currently do not offer gift wrapping services, but many of our products come in festive packaging, making them perfect for gifting.

5. How can I track my order?

Reach out via email admin@rozfromfrasier.com to receive your tracking number. We typically only provide racking when its asked for by the customer. 

6. Are your products eco-friendly?

We are committed to sustainability and offer eco-friendly options wherever possible. Look for our eco-friendly product labels to make environmentally conscious choices.

7. Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly, so cancellations may not always be possible. admin@rozfromfrasier.com

8. What if I receive a damaged item?

We take great care in packaging our products, but in the rare event that you receive a damaged item, please contact us immediately. We will arrange for a replacement or a refund as needed.
If you have any other questions or need further assistance, please don't hesitate to reach out to our friendly customer support team. Your satisfaction is our priority!

9. My Roz Pod Won't Pull!?!

Carefully unscrew and re-screw back in the glass part of the pod and pull again a bit harder. This should solve the problem in 98% of cases. Sometimes the connection there at that junction can be a little bit off so a simple readjustment is all that's necessary.